RETURNS POLICY
Your satisfaction with our product is
guaranteed. If for any reason you are not satisfied with your purchase, just
return it within 7 days of receipt of shipment. Any item returned must be in
a satisfactory condition. A full refund will be applied to your original
purchase credit card for the price of the item(s) returned that meet these
conditions. Please note that we only accept returns if the goods are
returned to us in satisfactory condition, we have the right to reject any
defective items.
If you are returning items due to error on our part we will be happy to
refund the delivery charges incurred by you in sending the item back to us.
Otherwise you will be responsible for those charges incurred you will also
be liable for costs for any other services provided to you in connection
with your purchase, for example "knocking in" and any delivery costs
incurred by us.
Please note that you will be responsible for the costs of returning the
goods to us unless we delivered the item to you in error or the item is
faulty.
A Note About Damaged/Cracked
Bats
A very small percentage of bats sold are liable to crack
under the massive stresses which take place when the ball hits the willow.
This is why it is very important that your should take care when playing
with your bat for the first time, you MUST ensure you have knocked in your
bat, especially on the sides and on the bottom. Even if a bat is described
as ready-to-play you should take care when using it in its infancy....(It is
usual for a cricket bat to have many minor cracks in the face.)
Unfortunately we do receive bats back from customers who
have mis-treated their bat, and if the manufacturer recognises this, they
will return the bat to the customer untouched. If a bat is returned to us
and the manufacturer agrees there is a fault with the bat, they will then
either fix or replace the damaged bat. Returns can take up to 4 weeks to
repair or replace.
If you do feel your bat has cracked or split and that
there is a flaw with the willow, please return it to the above address with
a note explaining what happened. If the bat is over 3 months old, you will
have little or no case for replacement.
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